Refund Policy
Your satisfaction is our priority.
1. Policy Overview
At cardbaro.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. This policy covers the terms and conditions under which refunds are processed.
Note: All returns must be initiated within **30 days** of the delivery date.
2. Eligibility for a Refund
To be eligible for a return and refund, your item must meet the following criteria:
- The item must be unused, unopened, and in the same condition that you received it.
- It must be in the original packaging, including all accessories, manuals, and protective wrappings.
- You must have the receipt or proof of purchase.
- Certain items are exempt from being returned, such as personalized or customized items (if applicable).
**Non-returnable items:** Sale items, gift cards, and certain digital products are final sale.
3. How to Start a Return
To begin the return process, please follow these steps:
- Contact our Customer Support team at support@cardbaro.com within the 30-day window, providing your order number and the reason for the return.
- Our team will review your request and, if approved, will provide you with a **Return Merchandise Authorization (RMA) number** and the shipping instructions.
- You are responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective item).
- Ship the item back to the address provided with the RMA number clearly marked on the package.
4. Refund Procedure
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- **If Approved:** Your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within **7 to 10 business days**.
- **If Rejected:** If the item is not in its original condition or is returned outside the specified period, the refund will be denied. We will contact you to arrange the return of the item to you at your expense.
Late or Missing Refunds
If you haven’t received a refund after the stated period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
5. Exchanges and Damaged Items
We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, please send us an email immediately at support@cardbaro.com.
6. Contact Us
For any questions regarding our Refund Policy, please contact us:
Email: support@cardbaro.comPhone: [Your Customer Service Number]